299bt Terms and Conditions – Official Platform Guidelines

1 Acceptance of Terms and Conditions

By registering, accessing, or using any part of the 299bt platform — whether through the website, mobile app, or any other channel we provide — you acknowledge that you have read, understood, and agree to be bound by all provisions contained in these Terms and Conditions.

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and 299bt ("Company", "we", or "Platform"). If you do not agree with any part of this document, you are required to refrain from using the 299bt platform.

These Terms and Conditions should be read in conjunction with Privacy Policy and Responsible Gaming Policy each of which forms part of the overall agreement between you and 299bt.

2 Member Eligibility

To use the 299bt platform, you must meet all of the following eligibility criteria at all times:

• At least 18 years old or the minimum age required by the laws of your jurisdiction of residence, whichever is higher.
• Having full legal capacity to enter into a binding agreement with 299bt.
• Not residing in a jurisdiction that prohibits or restricts participation in online gaming activities.
• Not having been diagnosed or treated for any gambling addiction or currently enrolled in a related recovery programme.
• Not acting as an agent, representative, or third party on behalf of any other individual in creating an account or transferring funds.

It is your sole responsibility to ensure that your use of the 299bt platform complies with the local laws applicable to you. 299bt makes no representation or warranty that use of this platform is lawful in all jurisdictions.

3 Registration and Account Management

During the registration process, you are required to provide truthful, accurate, current, and complete information. Details submitted during registration — including your full name, date of birth, email address, and phone number — must be your own genuine information.

Each individual is permitted to register and maintain only one (1) active account at 299bt. Holding multiple accounts — whether using the same or different information — is strictly prohibited. If we detect multiple account ownership, all accounts in question will be suspended and the balances within them will be subject to further review.

• Your 299bt account is for your personal use only and may not be transferred to any other party.
• You are fully responsible for all activities that occur under your account.
• Keep your login credentials secure. 299bt will never ask for your password via email or any other communication channel.
• Any suspicion that your account has been compromised or accessed without authorisation must be reported to the 299bt support team immediately.

4 Deposits and Withdrawals

299bt supports a wide range of deposit and withdrawal methods tailored for Malaysian players, including FPX, DuitNow, Maybank2u, CIMB Clicks, and local eWallets such as Touch 'n Go and GrabPay.

Regarding deposits:

• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Minimum and maximum deposit limits may vary depending on the selected payment method and are displayed on your deposit page.
• Deposit funds are typically credited to your 299bt account within minutes of a successful transaction confirmation.

Regarding withdrawals:

• Withdrawals will only be processed to a verified bank account or eWallet registered under the same member's name.
• Successful KYC verification is mandatory before your first withdrawal.
• Withdrawal processing times are between 1 and 3 business days, depending on the method and amount requested.
• 299bt reserves the right to withhold or review suspicious withdrawals for compliance and anti-fraud purposes.

5 Bonuses, Promotions, and Loyalty Programme

299bt offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, reload bonuses, cashback offers, and a VIP programme. All offers are subject to specific terms stated on their respective promotions pages, as well as the following general rules:

• Each bonus is subject to rollover requirements (wagering eligibility) that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be claimed once per member, unless otherwise stated in the relevant promotion's terms.
• 299bt reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Bonus abuse — including low-risk wagering designed to artificially fulfil rollover requirements — may result in the cancellation of the bonus and any associated wins.
• Bonuses are non-transferable between accounts and hold no cash value until rollover requirements are fully met.

6 Game Rules and Fairness

All games offered on the 299bt platform — encompassing casino, live casino, fish shooting, and betting — operate in accordance with the rules set by their respective game providers and 299bt's internal policies.

• All casino games use a Random Number Generator (RNG) certified by independent international auditing bodies to ensure the fairness of every round.
• Completed game results are final. Any request to cancel or alter a result after the game has concluded will not be entertained.
• In the event of a technical failure or server disruption during gameplay, 299bt will review server logs and make a decision based on verified system records.
• Sports betting is subject to specific rules applicable to each sport and competition, including rules regarding postponed or cancelled events.

If you have any dispute regarding a game outcome, please contact the 299bt support team within 48 hours of the incident. Disputes submitted after this period may not be processed.

7 Prohibited Conduct

The 299bt platform is intended for personal entertainment only. The following are strictly prohibited and may result in account termination and legal action:

• Using automation software, bots, or any scripts that may affect gameplay or 299bt's systems.
• Colluding with other players to manipulate game outcomes.
• Exploiting any bugs, errors, or technical vulnerabilities on the platform for unfair gain.
• Using 299bt for any money laundering or illegal financing activities.
• Making threats or acting in a manner that intimidates or harasses 299bt staff or other members.
• Filing false claims or providing misleading information to the 299bt support team.
• Selling, renting, or transferring your 299bt account to another party.

8 Account Suspension and Termination

299bt reserves the right to suspend or terminate any member's account at any time, with or without prior notice, for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Submitting false or misleading registration information.
• Failure to meet KYC verification requirements within the stipulated timeframe.
• Detection of fraudulent activity, money laundering, or bonus abuse.
• Member-initiated requests for self-exclusion or account closure.

You may also close your account at any time by contacting the 299bt support team. Before closure, please ensure all pending withdrawals have been processed. Any remaining balance will be returned to your original deposit method once compliance checks are completed.

9 Limitation of Liability and Disclaimer

The 299bt platform is provided on an "as is" basis. To the extent permitted by applicable law, 299bt makes no warranties, express or implied, regarding the suitability or reliability of the platform for any particular purpose.

• 299bt is not responsible for any financial losses arising from gaming activity on our platform.
• We are not liable for service disruptions caused by factors beyond our control, including internet outages, device failures, or force majeure events.
• Links to third-party websites (if any) do not imply that 299bt endorses or is responsible for the content of those sites.

10 Amendments to Terms and Conditions

299bt reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on our platform, unless otherwise stated.

We will endeavour to notify members of significant amendments via in-platform notifications or registered email. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Terms and Conditions.

If you disagree with any amendments made, you have the right to close your account before the amendments take effect. Continued use of the 299bt platform after the effective date of the amendments will be considered your acceptance of the revised terms.

For any enquiries regarding these Terms and Conditions, please contact the 299bt support team, available to assist you 24 hours a day, 7 days a week.